Troubleshooting the "AI Check Internet Connection" Error in Adobe Photoshop
Encountering the "AI check internet connection" error in Adobe Photoshop when trying to use generative AI features can be frustrating, especially when your internet connection is stable. This article delves into the common causes and solutions for resolving this issue, ensuring you can seamlessly integrate AI into your creative workflow.
Understanding the Problem
Many users have reported this error, particularly after upgrading to a new device or Photoshop version. The error message prevents the use of AI-powered tools, disrupting workflows and hindering creative processes.
Common Causes and Solutions
1. Internet Connection Issues
- Basic Checks: Although the error message suggests an internet problem, verify your connection. Check if other applications and devices can access the internet without issues.
- Router Firewall: Sometimes, the router's firewall can block Photoshop from accessing necessary online resources. Temporarily disabling the firewall (though not recommended for prolonged periods due to security risks) can help determine if this is the cause.
- URL Blocking: Some routers have settings to allow or block specific URLs. Ensure that Adobe-related URLs are not blocked.
2. Software Configuration
- Rosetta Mode (macOS): AI features in Photoshop may not function correctly if the application runs in Rosetta mode on macOS. Ensure Photoshop is running in native mode. To do this, make sure Rosetta is turned off.
- Firewall Settings (macOS and Windows): The operating system's firewall can also interfere with Photoshop's access to the internet. Check firewall settings (including Windows Defender settings on Windows) to ensure that Adobe Photoshop and related applications like Firefly are allowed.
3. Account and Installation Issues
- Sign Out and Back In: A simple yet effective solution is to sign out of your Adobe account within Photoshop and then sign back in. This can refresh your authentication and resolve connection-related issues.
- Reinstallation: Uninstalling and reinstalling Photoshop can fix corrupted files or settings that might be causing the error.
- Updates: Ensure that both Photoshop and the Adobe Creative Cloud desktop app are updated to the latest versions. Updates often include bug fixes and improvements that can resolve connectivity issues.
4. Plugin Issues
- Generative Plugin Folder: On macOS, the generative plugins folder located in
Applications > Photoshop 2024 > Plug-ins > Generative should contain the necessary files. If this folder is empty, it may indicate a problem with the installation. Reinstalling Photoshop might be necessary.
Additional Troubleshooting Steps
- Check Adobe Account: Ensure there are no issues with your Adobe account, such as payment problems or subscription errors, that could limit access to online features.
- Contact Adobe Support: If the problem persists after trying the above solutions, contacting Adobe Support is advisable. They can provide specific guidance based on your system and account details.
Conclusion
The "AI check internet connection" error in Adobe Photoshop can stem from various sources, ranging from simple connectivity problems to more complex software configurations. By systematically addressing these potential causes, you can often resolve the issue and continue using Photoshop's powerful AI features. Remember to maintain a balance between troubleshooting and ensuring your system's security by not leaving firewalls disabled for extended periods.
