Are you using Microsoft Advertising to reach your target audience in the United States? Whether you're a seasoned marketer or just starting with search, display, and video advertising on the Microsoft platform, accessing the right support is crucial for success. This guide provides a detailed overview of the support resources available to Microsoft Advertising users in the US, ensuring you can quickly find solutions and optimize your campaigns.
Microsoft Advertising provides a suite of platforms to cater for different advertising needs. Knowing which platform you are using will help you find the right support resources. The main platforms are:
Microsoft offers various channels for users in the US to get the help they need. Here's a breakdown of each option:
Phone Support: For immediate assistance, you can call the support line at 800-518-5689. The service is available Monday to Friday, from 6 AM to 6 PM PT.
Live Chat: Need help 24/7? The live chat feature is available around the clock, providing instant support for your queries. Chat with an expert now.
X (Formerly Twitter) Support: Get quick help and support by tweeting your questions to @MSFTAdsSupport.
Community Forum: Engage with other users, share ideas, and discover best practices in the Microsoft Advertising Community Forum. This is an excellent resource for learning from the experiences of fellow advertisers.
Help Center: The Microsoft Advertising Help Center is a comprehensive resource where you can find answers to common questions and step-by-step guides.
Depending on the specific Microsoft Advertising platform you use, here are some dedicated support options:
Xandr Customer Support: If you utilize Xandr's services, the Xandr Customer Support Portal is your go-to resource.
PromoteIQ Help Desk: For users of Microsoft Retail Media solutions powered by PromoteIQ, visit the PromoteIQ Help Desk.
For less urgent inquiries, you can reach out via email.
Beyond direct support channels, Microsoft offers a wealth of resources to help you succeed:
Keyword Planner: Optimize your search campaigns with the Keyword Planner to identify high-potential keywords.
Microsoft Advertising Editor: Improve your productivity with the Microsoft Advertising Editor, a powerful desktop application for managing your campaigns.
Learning Lab: Expand your knowledge and skills with the Microsoft Advertising Learning Lab, which offers various training modules and certifications.
Case Studies: Discover how other businesses have achieved success with Microsoft Advertising through insightful case studies.
By leveraging these support channels and resources, you can maximize the effectiveness of your Microsoft Advertising campaigns and achieve your marketing goals in the United States.
Remember to stay updated with the latest features and updates by visiting the Microsoft Advertising Blog.
