Troubleshooting Microsoft Teams Copilot: AI Notes and Mentions Not Appearing?

Microsoft Copilot is revolutionizing how we collaborate and manage meetings within Teams. One of its most promising features is the automatic generation of AI Notes and Mentions within the meeting recap. However, some users are encountering issues where these features aren't populating as expected. This article looks into the common causes and solutions for when Copilot's AI Notes and Mentions fail to appear in Microsoft Teams.

Understanding Copilot's AI Capabilities in Teams

Copilot in Microsoft Teams aims to streamline your meeting experience by providing:

• AI Notes: Automatically generated summaries and key takeaways from the meeting.
• Mentions: Identifying specific individuals mentioned during the meeting.
• Suggested Tasks: Highlighting action items and follow-up tasks discussed.

These functionalities are designed to save time and improve post-meeting productivity, however, getting it set up correctly can be tricky.

Common Scenarios and Questions

A common scenario is that users have Copilot subscribed to Teams and have also confirmed that the appropriate meeting options are enabled. Despite this, after the meeting concludes, the AI Notes and Mentions sections remain blank.

Here are some questions you may want to consider:

• Is recording required in addition to transcription for AI Notes and Mentions to work?
• Does enabling Copilot without transcription negate AI Notes and Mentions if transcription is turned on?
• Does Copilot with transcription specifically need to be enabled for AI Notes to populate?
• Is there a delay in AI Notes/Mentions population (longer than a few hours)?

Diagnosing the Issue: Is Recording Required?

According to other Microsoft Community Hub users, like sreednyc, even with the correct set up, the AI notes and mentions sections for Copilot still may not populate.

The first area to investigate is to find out whether or not you must record and transcribe your meeting in order for Copilot to function correctly.

Troubleshooting Steps

Here's a structured approach to troubleshoot Copilot's AI Notes not working:

1. Verify Copilot Subscription and Access:

   • Ensure your Microsoft 365 subscription includes Copilot.
   • Confirm Copilot is properly enabled within the Teams Admin Center.

2. Meeting Options Configuration:

   • Double-check the meeting options before starting the meeting.
   • Confirm whether recording or transcription or both are required for your version of Copilot.
   • If you enable Copilot, make sure it is set up how you want it to be (with transcription, without transcription, etc.).

3. Transcription Status:

   • Confirm the meeting transcription completed successfully.
   • Access the meeting recording in Microsoft Stream to verify the transcript is available.

4. Processing Time:

   • Allow sufficient time for AI processing. While it should be relatively quick, complex meetings may require longer.
   • Check back after a few hours to see if the notes and mentions have appeared.

5. Check your Microsoft Teams and Copilot Documentation:

   • Keep updated on the changing features of both Microsoft Teams and Copilot (Microsoft Learn).

Seeking Further Assistance

If you've exhausted these troubleshooting steps and Copilot's AI Notes and Mentions are still missing, consider seeking help by doing the following:

• Consult the Microsoft Tech Community for potential solutions from other users; many Teams users may have encountered and resolved the same issue.
• Engage with Microsoft Support directly.